The Third Cubicle

  Self Help  

Here you'll find some (hopefully) useful information on how to fix a myriad of PC issues. It was mostly compiled for the technical support department of an Internet Service Provider (ISP) where I was employed a few years ago. Some of the information is now out-of-date in that it deals with prior versions of hardware and software, but as you know we may not all be running the latest and greatest.

With that in mind, let's call it a "Help Archive," shall we?


Windows 7/Vista

How to Reinstall / Repair IE and OE *

How set up and use XP Recovery Console

Windows XP error 711: *
"cannot load the remote access connection manager service" while adding DUN connection

Windows 95/98/ME/2000/XP

Change your XP CD key without reinstalling Windows

How to use Windows ME System Restore *

Windows 95-98 Dial-up Networking Save Password Bug *

ChasM's Home Page *
(a lot of the older info is free)

General Info

Content Advisor errors: Solution #1* - Solution #2*

Support Contacts & Web Sites


Windows DUN Error Codes *

How to Backup and Restore Outlook Express settings *

Browser Downloads

Mozilla Firefox / IE6 Win / IE5.5 Win / IE Mac

MSN Explorer / Netscape / Opera

Email Client Downloads

Mozilla T-bird /  OE Windows / OE Mac / Incredimail


OS X Simulator (10.1.5 version)

OS X Tiger (10.4) Mail setup

OS X Dialup Troubleshooting

OS 9 (or lower) Troubleshooting

How to Ping & Traceroute in OS X

Setting up Dialup on a Mac...
(How do I find out which version of Mac OS I'm using?)Mac OS 8.5 to 9.2.2
Mac OS X 10.1 to 10.2.8 (Jaguar)
Mac OS X 10.3.x (Panther) or 10.4.x (Tiger)

How to send to multiple recipients in Mac OS X Mail

Outlook Express Error #-3216: File Name Already in Use *

Chasms' Mac Page for pre-OS X Macs *


Routers - Default Usernames and Passwords


ActionTec 1520 Simulator

  ActionTec 1520 Troubleshooting Guide


Modem Init Strings * *

56K Modem Drivers, Flashes, and Utilities *

* denotes an offsite link